Delivery & Returns

Delivery 

Standard delivery is FREE on all orders over £50 (uk mainland) For highlands and Islands please email or phone us for a quote.

Delivery is £4.95 for all orders under £50.

Next day delivery is £9.50 orders need to be placed before 12.30pm for this service.

We aim to despatch orders (subject to product availability) within 48hrs. Standard delivery is 2-7 days.

We use royal mail or a carrier depending on the size of the order.  If you have any special instructions please fill in the box on the checkout page and we will do our best to pass on instructions. We will let you know if for some reason delivery is delayed.

International Delivery

We are now able to offer delivery for many of our products to many European destinations.  Please note we are currently unable to send large items including furniture. Please contact us at enquiries@redhentrading for a delivery quote.

All duties or taxes which may be incurred will be your responsibility.

For delivery to other destinations please contact us at enquiries@redhentrading.co.uk and we will be happy to quote for delivery.

Returns

We hope you will be delighted with your products from Red Hen. However, if for any reason you are not completely satisfied and wish to return an item we will be happy to exchange or refund (excluding delivery costs) any item which is returned to us within 7 days (as long as the item is unused and in its original packaging.) We ask that you email us immediately and we recommend when returning items that you use registered post or obtain a certificate of posting (which is a free proof of postage) as we cannot accept responsibility for lost or damaged items.
On receipt of the goods we will issue a refund or replacement according to your request. If you have any questions please contact us by email or phone.

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