Terms & Conditions

Terms and conditions

How to Order
You can order in the following ways

From our website just a few more clicks!

by phone : 01452 724304


or by post to:
Red Hen
Keepers Lodge
Keepers Lane
Elmore
Glos
GL2 3NX

If you have a question about any of our products please email us at enquiries@redhentrading.co.uk  

When you place an order we will ask you to supply your name, contact details, delivery address, email address and your payment method including card details.
 
Once an order has been received you will receive a confirmation of your order by email.
 
We will also ask you for a contact telephone number so that we can  contact you if there is a problem with your order.  We may also give this number to our carriers in case they need to contact you to arrange  a delivery time. Please let us know at the time of ordering if you do not wish us to do this.
Once your order has been despatched the contract between us (Red Hen) and you the customer has been fulfilled.  We will contact you if we are unable to  fulfull your order for example if the item ordered is out of stock,  there has been an error in the pricing of the product or we have been unable to obtain authorisation for your payment. In the event we will not be liable for any delay or non delivery.

Payment

Payment can be made by any major credit or debit card, by Paypal or Paypal Express, or by cheque.
Payment will be debited and cleared from your account before the goods are dispatched. All card payments are subject to validation checks and authorisation by the card issuer, we may share your personal information with such parties as are necessary to enable us to do such checks.  If the issuer of your payment card is unwilling to authorise payment we will not be liable for any delay or non delivery,

Product descriptions

We will take all reasonable care to ensure that our product descriptions and prices are correct when entered on to the site.  Although we endeavor to keep information up to date and supply the goods as advertised we reserve the right to supply the goods subject to minor variations in dimensions and colour.
We are unable to guarantee an exact representation of the product shown on your screen as colour will vary depending on your monitor.
Out of stock
If you are interested in purchasing an item which is marked as 'out of stock' please email us and we can let you know when we expect  new stock
Refusal/cancellation of orders

We reserve the right to refuse an order made via www.redhentrading.co.uk either before payment or when payment has been made.
Colours- please note colours will vary depending on your monitor therefore we cannot guarantee an exact representation of the item shown on your screen
Out of stock
If you are interested in purchasing an item that is marked as 'out of stock' please email us and we can let you know when we are expecting stock. 
Limitation of liability
Red Hen makes all reasonable effort to ensure a reliable service, however due to the nature of the online environment we cannot be held liable for any disruption.  As a visitor to this site you agree that access to this site is at your own risk Red Hen will not be liable for any damages related to your use or inability to access this website.
Third party links
Our website may contain links to other websites, if you follow these links please be aware these sites will have their own privacy policies and therefore we do not accept any responsibility fo these policies or liability for the security of other sites.

If you wish to cancel an order prior to dispatch, please email us @ sales@redhentrading or phone 01452724304.  Should the order have been dispatched we will be happy to offer an exchange or is refund if preffered as long as the goods are returned safely in good condition.  Please retrun items in their original packaing. Please note that with the exception of faulty goods returns will be at your own expense.  Once the goods have been recieved we will issue a full refund.
 

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